Privacy Policy
Effective date: 01/01/2025
TechEdge Repairs Ltd (“we”, “us”, or “our”) is committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This Privacy Policy explains how we collect, use, store, and share your personal data when you use our website https://techedge.repair (the “Site”) or interact with us.
By using our Site, you agree to the collection and use of your information as described in this policy.
1. Who We Are
Data Controller: TechEdge Repairs Ltd
Company Number: 05404238
Registered Address: 12 Greenfield Road, Colwyn Bay, Conwy, LL29 8EL
Email: sales@techedge.repair
Phone: 01492 535 888
2. Information We Collect
We may collect and process the following types of personal data:
a) Personal Information
- Name
- Email address
- Phone number
- Billing and shipping address
- Payment details (processed securely via third-party providers)
b) Technical & Usage Data
- IP address
- Browser type and version
- Time zone and location
- Pages visited and time spent on the Site
- Device type and operating system
c) Cookies and Similar Technologies
We use cookies and tracking technologies to enhance site performance, understand user behaviour, and personalise your experience. For more details, please read our separate Cookie Policy Page
3. Legal Bases for Processing
We collect and process your data under the following legal bases:
- Consent – for marketing communications and cookies.
- Contract – to process transactions or provide services.
- Legal Obligation – to comply with applicable law.
- Legitimate Interests – to improve our services and protect our business.
4. How We Use Your Data
We use the information we collect to:
- Process and fulfil orders
- Respond to enquiries and provide customer service
- Send order updates and important service communications
- Send you promotional emails (with your consent)
- Improve our Site’s functionality and user experience
- Detect and prevent fraud or abuse
- Comply with legal and regulatory requirements
5. How We Share Your Data
We will never sell your data. However, we may share your personal information with:
- Service providers (e.g. website hosting, payment processors, delivery partners) who help us operate the Site and deliver services.
- Regulatory or legal authorities where required by law.
- In business transfers, such as in a merger or acquisition.
All third-party providers are required to protect your data and only process it according to our instructions.
6. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including:
- Order history: 6 years (for tax and legal compliance)
- Marketing consent: until you withdraw consent
- Enquiry emails: up to 12 months after last contact
You may request deletion of your personal data at any time (see section 8).
7. International Data Transfers
Some of our service providers may store or process your data outside the UK (e.g., cloud services). In such cases, we ensure your data is protected using appropriate safeguards, such as Standard Contractual Clauses approved by the UK Government.
8. Your Rights
Under the UK GDPR, you have the following rights:
- Right to access – request a copy of your personal data
- Right to rectification – correct incomplete or inaccurate data
- Right to erasure – request deletion of your data
- Right to restrict processing – request we limit how we use your data
- Right to object – object to processing for direct marketing
- Right to data portability – request transfer of your data to another provider
- Right to withdraw consent – at any time for activities based on consent
To exercise any of these rights, email us at: sales@techedge.repair
9. Your Right to Complain
If you’re not happy with how we handle your data, you have the right to complain to the Information Commissioner’s Office (ICO):
- Website: www.ico.org.uk
- Phone: 0303 123 1113
10. Children’s Privacy
Our website and services are not intended for children under the age of 16. We do not knowingly collect personal data from children.
11. Third-Party Links
Our Site may contain links to external websites. We are not responsible for the privacy practices or content of those websites. Please review their policies individually.
12. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” You are encouraged to review it regularly.
Contact Us
If you have any questions about this Privacy Policy or your personal data, please contact:
TechEdge Repairs Ltd
12 Greenfield Road, Colwyn Bay, Conwy, LL29 8EL
sales@techedge.repair
01492 535 888
