Refund and Returns Policy
Effective Date: 01/01/2025
Thank you for choosing TechEdge Repairs Ltd. We’re committed to delivering high-quality repairs, products, and excellent customer service. If you’re not fully satisfied with your purchase or repair, please read the following policy regarding returns and refunds.
1. Eligibility for Returns & Exchanges
-
Returns or exchanges must be requested within 28 days of the purchase or repair date. Purchases made in store will be refunded as a Store Credit to be used against future purchases.
-
Items must be unused, in their original condition, and include all original packaging and accessories (if applicable).
-
Repair services are not eligible for refund once completed, unless a fault arises due to workmanship or faulty parts under warranty.
-
Custom-ordered parts or special-order items are non-refundable unless faulty.
-
Sale or clearance items can only be returned if they are faulty.
2. How to Return or Exchange
To begin a return, please contact us by email at sales@techedge.repair or call us on 01492 535 888 with your order number and the reason for the return.
Alternatively, you can visit us in person during our opening hours:
Monday to Friday, 9:00am – 5:00pm
12 Greenfield Road, Colwyn Bay, Conwy, LL29 8EL
3. Return Shipping
-
Customers are responsible for return postage costs unless the item is defective or the error is ours.
-
We strongly recommend using a tracked postal service. TechEdge Repairs Ltd cannot be held responsible for returned items lost in transit.
4. Refunds
-
Once we receive and inspect the returned item, we aim to process your refund within 7–10 business days.
-
Refunds will be made to the original payment method used.
-
Your bank or payment provider may take additional time to complete the transaction on their end.
5. Exchanges
-
To exchange a product (e.g., for a different model or accessory), please get in touch to confirm stock availability.
-
Any price difference between exchanged items must be settled before dispatch or collection.
6. Faulty or Incorrect Items
If you receive an incorrect or defective item:
-
Contact us immediately via phone or email.
-
We will cover the return shipping costs and offer a replacement or full refund where appropriate.
-
Repairs found to be faulty due to workmanship or defective parts will be repaired free of charge under our standard 90-day warranty.
7. Non-Returnable Items
Unless defective, the following cannot be returned:
-
Completed repair services
-
Special order or customised parts
-
Items marked as “final sale”
8. Contact Us
If you have questions or concerns, please contact:
TechEdge Repairs Ltd
12 Greenfield Road, Colwyn Bay, Conwy, LL29 8EL
sales@techedge.repair
01492 535 888
We appreciate your custom and aim to ensure you’re happy with every purchase or repair.
