Shipping Policy

Last updated: 2026

This Shipping Policy explains how we handle delivery for orders placed with TechEdge Repairs Ltd, including phone repairs, tablets, computers, devices, parts, and accessories.

We use Royal Mail for most deliveries. Delivery options and costs will be shown at checkout where applicable.

1. Order processing and dispatch

We aim to dispatch most in-stock products and completed repair orders within 1 working day where possible.

Working days are Monday to Friday, excluding UK bank holidays. Orders placed on weekends or bank holidays will usually be processed on the next working day.

Dispatch times may vary during busy periods, bank holidays, stock shortages, Royal Mail delays, or where an order requires additional checks.

2. Repairs and repaired devices

For repair orders, the delivery timeframe begins after the repair has been completed, any required testing has been carried out, and payment has been received.

Repair turnaround times are separate from shipping times. Some repairs may take longer if parts need to be ordered, further diagnostics are required, or the device needs additional testing.

Once your repaired device is ready to be returned, we will package it securely and send it using Royal Mail.

3. Products, devices, and accessories

For items such as phones, tablets, computers, parts, and accessories, we aim to dispatch within 1 working day where possible, provided the item is in stock and payment has cleared.

If an item is unavailable, delayed, or requires extra checks before dispatch, we will contact you as soon as reasonably possible.

4. Delivery services

We use Royal Mail for most orders. Depending on the item value, size, and service selected, your order may be sent using a tracked, signed-for, or insured service.

Higher-value items such as phones, tablets, laptops, computers, and repaired devices may require a signature on delivery.

Delivery estimates are not guaranteed unless the selected delivery service specifically states that it is guaranteed.

5. Delivery address

Please make sure your delivery address is correct before placing your order. We are not responsible for delays or failed deliveries caused by incorrect or incomplete address details supplied by the customer.

If an order is returned to us because the address was incorrect, incomplete, or the parcel was not collected, we may need to charge an additional postage fee to resend it.

6. Tracking information

Where tracking is available, we will provide tracking details once your order has been dispatched.

Some Royal Mail services may only provide limited tracking or delivery confirmation.

7. Delivery delays

We do our best to dispatch orders quickly, but we cannot control delays once an item has been handed to Royal Mail.

Delays may happen due to weather, bank holidays, strikes, local delivery issues, busy seasonal periods, or other circumstances outside our control.

If your parcel has not arrived within the expected timeframe, please contact us with your order number so we can investigate.

8. Lost parcels

If your order appears to be lost in transit, please contact us as soon as possible.

We may need to allow Royal Mail time to investigate before we can confirm whether a parcel is lost. Where appropriate, we may offer a replacement, repair return, refund, or other suitable resolution.

This does not affect your statutory rights.

9. Damaged parcels

Please check your parcel as soon as it arrives.

If your item arrives damaged, please contact us within 48 hours where possible and include:

• Your order number
• Photos of the damaged packaging
• Photos of the damaged item
• A clear description of the issue

Please keep the original packaging until the issue has been resolved, as it may be required for a Royal Mail claim.

10. Customer devices sent to us for repair

If you are sending your own device to us for repair, you are responsible for packaging it safely and using a suitable postal service unless we have agreed otherwise in writing.

We strongly recommend using a tracked and insured delivery service, especially for phones, tablets, laptops, computers, or other high-value items.

Before sending your device to us, please:

• Remove SIM cards and memory cards where possible
• Back up your data
• Remove passwords, passcodes, or activation locks where requested
• Package the device securely with protective padding
• Include your name, contact details, and order or repair reference number

We are not responsible for items lost or damaged before they are received by us.

11. Failed delivery or missed delivery

If Royal Mail cannot deliver your parcel, they may leave a delivery card or provide instructions for redelivery or collection.

It is the customer’s responsibility to arrange redelivery or collect the parcel within Royal Mail’s stated timeframe.

If the parcel is returned to us, we may charge an additional postage fee to send it again.

12. Shipping costs

Shipping costs, where applicable, will be shown at checkout before you complete your order.

Shipping costs may vary depending on the item, value, delivery service, destination, and whether tracking or signature confirmation is required.

13. UK delivery

We currently ship to UK addresses only, unless agreed otherwise in writing.

For deliveries to remote areas, islands, Northern Ireland, the Scottish Highlands, or other locations outside standard delivery areas, delivery may take longer.

14. International delivery

We do not currently offer international delivery unless agreed in advance.

If international shipping is agreed, the customer is responsible for any customs duties, taxes, import charges, or local delivery fees that may apply.

15. Returns and return postage

If you need to return an item, please contact us first with your order number and reason for return.

Return postage costs depend on the reason for the return. If the item is faulty, damaged, or incorrect, we will advise you on the next steps.

For unwanted items, the customer may be responsible for return postage unless otherwise required by law.

Repair services, used parts, installed parts, custom orders, and opened or used accessories may be subject to different return rules depending on the circumstances.

Your statutory rights are not affected.

16. Contact us

For shipping questions, please contact us:

TechEdge Repairs Ltd
Phone: 01492 535 888
Address: 12 Greenfield Road, Colwyn Bay, LL29 8EL