Legal Notice

Last updated: [Date]

This website is operated by [Business Name]. Throughout this site, the terms “we”, “us” and “our” refer to [Business Name].

We sell and provide services including phone repairs, tablet repairs, computer and laptop repairs, refurbished and/or pre-owned devices, new and used electronics, parts, accessories, and related services.

Business information

Trading name: TechEdge Repairs Ltd / TechEdge Colwyn Bay
Legal business name: TechEdge Repairs Ltd
Business type: Limited company
Business address: 12 Greenfield Road, Colwyn Bay, Conwy, LL29 8EL 
Phone: 01492 535 888

Company registration number: 05404238
Place of registration: England and Wales

UK online sellers must provide customers with clear business identity and contact information, including the business name, contact details and address, before an order is placed. GOV.UK also says online sellers should provide an email address and VAT number where the business is VAT registered.

For UK limited companies, GOV.UK says websites must show the company’s registered number, registered office address, where the company is registered, and the fact that it is a limited company.

Contacting us

For questions about an order, repair, product, delivery, return, warranty claim, or complaint, please contact us using the details below:

Phone: 01492 535 888
Address: 12 Greenfield Road, Colwyn Bay, Conwy, LL29 8EL 

We aim to respond to customer enquiries as soon as reasonably possible during our normal business hours.

Products and services

We provide repair services and sell products including, but not limited to:

• Mobile phone repairs
• Tablet repairs
• Laptop and computer repairs
• Devices, including phones, tablets, laptops, and computers
• New, used, refurbished, and/or pre-owned electronics
• Phone cases, chargers, cables, screen protectors, and other accessories
• Parts and related items

Product and service descriptions are provided as accurately as possible. Images are for illustration purposes only and may vary slightly from the item supplied, especially for used, refurbished, or pre-owned products.

Repairs and diagnostics

Repair times, prices, and availability may vary depending on the device, fault, parts availability, and the condition of the item.

Where a repair requires further diagnostics, replacement parts, or extra work, we may contact you before continuing. We will not carry out additional paid work without your agreement.

Customers are responsible for backing up their data before sending, posting, or handing over a device for repair. While we take reasonable care when handling devices, repairs can involve risk to data, settings, software, or device condition, especially where the device is already damaged, liquid-damaged, non-functional, or has previous repair history.

Nothing in this Legal Notice affects your statutory rights.

Prices and VAT

Prices are shown in pounds sterling GBP (£).

VAT information will be shown where required.

We reserve the right to update prices, product details, repair costs, and availability at any time before an order or repair is accepted.

Orders and payment

By placing an order through our website, you confirm that the information you provide is accurate and complete.

Orders are subject to acceptance, payment authorisation, product availability, and any fraud prevention or verification checks.

We may refuse or cancel an order where:

• A product is unavailable
• Pricing or product information contains an obvious error
• Payment is not authorised
• We suspect fraud or misuse of our website
• We are unable to fulfil the order or service

If we cancel an order after payment has been taken, we will issue a refund where appropriate.

Delivery

We use Royal Mail for most deliveries. Delivery options, costs, and estimated timescales will be shown at checkout where applicable.

Most in-stock items and completed repair returns are dispatched within 1 working day where possible. Delivery times are estimates and may be affected by Royal Mail delays, bank holidays, weather, strikes, seasonal demand, or other circumstances outside our control.

Please see our Shipping Policy for full delivery information.

Returns, cancellations, and consumer rights

Your rights may vary depending on whether you purchase a product, book a repair service, buy a used/refurbished item, or request work to begin within a cancellation period.

Where required by law, customers buying online have cancellation rights. GOV.UK says customers must usually be told they can cancel an order up to 14 days after delivery, and that online sellers must provide information about cancellation rights before an order is placed.

Some goods and services may have different rules, including repairs, custom work, installed parts, used items, sealed items that have been opened, or services that have already started with the customer’s agreement.

Please see our Refund Policy and Terms of Service for full details.

Nothing in this Legal Notice limits or removes your statutory rights.

Warranties

Any warranty offered by us will depend on the product, repair, part, or service supplied.

Repair warranties usually cover the specific fault or part repaired only. They do not cover unrelated faults, accidental damage, liquid damage, misuse, further damage, software issues, data loss, or faults caused by third-party work unless stated otherwise.

Manufacturer warranties may apply to some new products. Used, refurbished, or pre-owned products may have different warranty terms, which will be stated where applicable.

Device data and customer responsibility

Before sending or handing over a device for repair, customers should:

• Back up important data
• Remove SIM cards and memory cards where possible
• Disable locks, passwords, or activation locks where requested
• Tell us about any previous repairs, liquid damage, or known issues
• Package posted devices securely

We are not responsible for data loss unless caused by our failure to use reasonable care and skill. Customers should not provide devices containing irreplaceable data without first backing it up.

Intellectual property

All content on this website, including text, images, logos, graphics, product descriptions, layout, and branding, belongs to TechEdge Repairs Ltd or is used with permission, unless stated otherwise.

You may not copy, reproduce, distribute, modify, or use our website content for commercial purposes without our written permission.

Third-party brands and trademarks

All third-party brand names, logos, trademarks, product names, and device names, including but not limited to Apple, iPhone, iPad, MacBook, Samsung, Galaxy, Google, Pixel, Huawei, Xiaomi, Sony, Microsoft, Xbox, PlayStation, Nintendo, Lenovo, HP, Dell, and other brands, belong to their respective owners.

Use of these names is for identification and compatibility purposes only.

Unless clearly stated, TechEdge Repairs Ltd is not authorised by, sponsored by, endorsed by, or affiliated with any device manufacturer or brand owner.

Website information

We aim to keep the information on this website accurate and up to date. However, we do not guarantee that all product information, prices, stock availability, repair times, or service descriptions will always be error-free.

We may update, change, suspend, or remove website content at any time.

Links to other websites

Our website may contain links to third-party websites, apps, payment providers, review platforms, delivery services, or other external services.

We are not responsible for the content, accuracy, security, privacy practices, or availability of third-party websites.

Limitation of liability

We do not exclude or limit liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or breach of your statutory rights.

To the fullest extent permitted by law, we are not responsible for indirect losses, business losses, loss of profit, loss of revenue, loss of opportunity, or loss of data arising from use of this website, products, repairs, or services.

Privacy and cookies

We collect and use personal information in accordance with our Privacy Policy.

Our website may use cookies and similar technologies. Please see our Cookie Policy or Privacy Policy for more information.

Complaints

If you have a complaint, please contact us first so we can try to resolve the issue.

Phone: 01492 535 888
Address: TechEdge Repairs Ltd, 12 Greenfield Road, Colwyn Bay, Conwy, LL29 8EL 

Please include your order number, repair reference, contact details, and a clear description of the issue.

Governing law

This Legal Notice and your use of our website are governed by the laws of England and Wales, unless the laws of another UK jurisdiction apply to your business.

Any disputes will be handled by the courts of England and Wales, unless applicable consumer law gives you the right to bring proceedings elsewhere.

Changes to this Legal Notice

We may update this Legal Notice from time to time. The latest version will always be available on this page.