Cannot visit our Colwyn Bay shop? TechEdge offers a UK mail-in repair service. Contact us with your device model and fault before posting so we can confirm suitability and explain the arrangements for your repair.
Request a mail-in repair and mention that you want to send your device, or call 01492 535 888.
1. Tell us about the device
Include the manufacturer, exact model, symptoms and any damage or previous repairs. Let us know whether you need the device working again or whether recovering stored data is the main priority. Do not send passwords or passcodes in the initial enquiry.
Explore our phone repairs, games console repairs, PCB and microsoldering repairs and data recovery services to find the most relevant information.
2. Confirm the arrangements before dispatch
Ask us to confirm whether your device can be assessed, any diagnostic charges, the repair approval process and the likely timescale. Also confirm outward postage, return delivery arrangements and what happens if you decline a quotation or the device cannot be repaired.
Our website advertises free return delivery for the UK mail-in service. Please confirm how this applies to your device and repair outcome before sending it.
3. Prepare and package your device
- Back up important files if the device is working and backup is possible.
- Record the model and serial number for your own records.
- Ask which accessories are needed; avoid including unrelated items.
- Use a sturdy box and suitable cushioning to keep the device from moving.
- Include your name, contact details and any booking reference supplied by TechEdge, together with a short description of the fault.
- Check the carrier's current rules for your device and its battery condition before booking delivery.
If the battery is swollen, damaged or suspected to be unsafe, tell us before arranging shipment. Do not assume a standard parcel service will accept it. Choose an appropriate tracked service and check the carrier's cover and exclusions.
4. Stay in contact during assessment
Keep your dispatch tracking details. Ask us how receipt, assessment findings, quotations and return delivery will be communicated. Repair availability and timing depend on the device, diagnosis and suitable parts.
Where is TechEdge?
TechEdge Repairs Ltd
12 Greenfield Road
Colwyn Bay
LL29 8EL
This is our published shop address. Contact TechEdge to confirm dispatch instructions before posting.
Can you guarantee a repair or data recovery?
No outcome can be promised before the fault is assessed. Tell us about important data at the start and avoid resetting a device if recovery is your priority.